Returns & refunds

30-day satisfaction guarantee

You have 30 days after delivery to request a return. If your item is not right for you, tell us within 30 days. Keep the item and the parts it came with, along with your order number or proof of purchase.

Start a return

Contact our shared support team at support@earsole.com or submit a request through your account. Include “Squishyuy” and your order number. Wait for return instructions and the confirmed return address before sending a parcel. Items sent back without first requesting a return are not accepted.

Damaged or incorrect items

Inspect your order when it arrives. Contact us promptly if an item is defective, damaged or incorrect so we can evaluate the issue. If the issue is our responsibility, you will not bear the return shipping cost.

Return shipping

For a return caused by a change of mind, you are responsible for return shipping. The cost depends on the carrier you choose. Custom or personalized items and gift cards cannot be returned unless a statutory right applies.

Exchanges

Request a return first. Once the return is accepted, place a separate order for the replacement item.

Refunds

We will review the returned item and confirm whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional processing time. Contact us if more than 15 business days have passed after approval.

These terms do not affect your statutory rights.